Can I order online?
We do not have a secure website and do not recommend sending credit card information thru email. You can either call or email. If you prefer for us to call you, send us your phone number and we can call you.
Do you provide proofs?
Yes, we email proofs on all custom printed products. Typically they are emailed to you as a pdf file which can be opened Adobe Reader. If you don't have Adobe Reader, you can download it for free at: http://www.adobe.com/products/reader/
I'm in a rush, do I have to wait for a proof?
We highly recommend proofs on ALL custom printed products – even camera-ready artwork. We want to be sure that you have had a chance to review the layout and spelling for accuracy. If camera-ready artwork has been sent, we want to be sure the file has been converted properly. We are not responsible for any errors printed on your approved proof.
What file formats do I need to send my art?
We prefer vector based artwork, such as AI or EPS with all fonts converted to paths/outlines/curves. PDF, PSD, TIF and other bitmap (raster) art need to a minimum 300 dpi resolution.
Can you still print my logo if I don't have vector artwork or a high resolution file?
Some files we can still use; however, there may be an additional art charge. If there is any question about your file, you can email it to us.
How do I pay for my order?
A non-refundable deposit is required on all orders. Full payment is due upon proof approval. We accept MasterCard, Visa, American Express and Discover credit cards. If paying with check, order will be held until check is received.
Do you provide price quotes?
Yes, we will email you a no-obligation free price quote. You can email your request to: firstname.lastname@example.org. Please be sure to list the product/material, quantity, colors and size. The more information you send us will assist us in putting together your quote.
What are your shipping charges?
For a shipping quote, please send us your full shipping address including zip code and let us know if your shipping location is a residential address or a commercial/business address. Be sure to include same product information as if requesting a price quote (see “Do you provide price quotes” FAQ above).
If I have camera-ready artwork, do I still need to pay the setup fee/deposit?
Yes, we still have to burn the screen for your custom imprint and the setup fee/deposit is used to pay part of our cost for the screen. The setup fee/deposit also offsets part of the cost of creating a proof.
What is your turn-around time?
Most products take 7-10 business days for production. Some products take a little less time and others may take a little more time. Proofs take 2-4 business days plus shipping time is in addition to our production time. If you have a specific in-hands date, be sure to let us know.
Heritage Advertising, Inc.
Telephone: (706) 374-0710